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Behavioral Health Services Policies & Procedures

County of Santa Cruz Behavioral Health Services (BHS) provides specialty mental health and substance use disorder treatment services for Medi-Cal beneficiaries in our community. BHS and our community service providers strive to offer engaging quality care in a timely manner. We value client collaboration and welcome feedback.

BHS develops policies and procedures to govern its operation and to deliver high quality behavioral health services. The listed policies and procedures are shared to inform the community of our main services and client protection practices.

Upon request, BHS will provide free oral interpretation or auxiliary aids for requested materials to enrolled clients and their legal representatives. Please contact your client treatment provider directly or call BHS at (800) 952-2335, if you require assistance or accommodations for reading these policies.

Number	Title of Policy
2103	Criteria for Beneficiary Access to Specialty Mental Health Services (SMHS), Medical Necessity and Other Cobergae Requirements (MHP)
2109	Behavioral Health Telehealth Services
2111	Adult and Youth Screening and Transition of Care Tools for Medi-Cal Mental Health Services
2206	Mobile Emergency Response Team (MERT)
2311	Adult Mental Health Services: Overview
2411	Children’s Behavioral Health: Overview of Services
2432	Katie A Services Pathways to Wellness
2462	Accessing Child Psychiatric Services
2533	Psychiatric Service Coordination with Primary Cary Physicians (PCPs)
3423	Prior and Concurrent Authorization for Medi-Cal Psychiatric Inpatient Hospitalization Services
3424	Prior and Concurrent Authorization for Medi-Cal Adult & Crisis Residential Services
3425	Prior Authorization for Outpatient SMHS

Number	Title of Policy
1203	County/Contractor Non-Discrimination
2102	Access Triage, Screening and Assessment for MHP & DMC-ODS Services
2107	Behavioral Health Network Adequacy
2109	Behavioral Health Telehealth Services
2110	No Wrong Door for Mental Health Services Policy (MHP and DMC-ODS)
2332	Panel Providers for Managed Care Services
3105	Linguistically Appropriate Services
3108	ADA Service Accessibility for Persons with Visual, Hearing and/or Physical Challenges
32 11	Confidentiality of Mental Health Records
32 14	Mandatory Reporting Requirements
32 22	Beneficiary Choice of Providers (MHP and DMC-ODS)
3223	MHP and DMC-ODS Notice of Adverse Benefit Determination
3224	Beneficiary Grievance & Appeal Process
3225	BHS Advanced Medical Directive
3226	BHS Beneficiary Right to a Second Opinion
3227	Beneficiary Rights (MHP and DMC-ODS)
	Patients Rights English Spanish
3229	Transition (Continuity) of Care
3324	Service Delivery Practice Guidelines (MHP and DMC-ODS)
4305	Application Programming Interface (API) Access Control & Third-Party Application Management
4306	Patient Access and Provider Directory Application Program Interface (API) Testing & Monitoring
4307	Application Programming Interface (API) Updates to Provider Directory
4308	Patient Access and Availability Application Programming Interface (API) Requirements
4526	Service Verification of Medi-Cal Claims (MHP and DMC-ODS)
6303	Behavioral Health Anti-Harassment and Discrimination Policy

Number	Title of Policy
2612	Confidentiality of Substance Use Disorder Records
2613	Drug Medi-Cal Fair Hearing Rights
2614	Drug Medi-Cal Organized Delivery System (DMC-ODS) Requirements for the Period 2022-2026
2662	Alcohol and Drug Program: Contract Provider Monitoring
2668	DMC-ODS Provider Network Selection and Retention Process
2669	DMC-ODS Continuing Care

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Information
How to Receive Mental Health Services Como obtener servicios de Salud Mental How to Receive Substance Use Disorder (SUDS) Services (800) 952-2335 24-Hour Access Line (831) 454-4170 Mon-Fri, 8am-5pm 1400 Emeline Ave. Santa Cruz, CA or (831) 763-8200 Mon-Fri, 8am-5pm 1430 Freedom Blvd. Suite B Watsonville, CA For hearing impaired clients: Dial 711 or send us an email

Information

How to Receive
Mental Health Services

Como obtener servicios de Salud Mental

How to Receive
Substance Use Disorder (SUDS) Services

(800) 952-2335
24-Hour Access Line

(831) 454-4170
Mon-Fri, 8am-5pm
1400 Emeline Ave.
Santa Cruz, CA
or
(831) 763-8200
Mon-Fri, 8am-5pm
1430 Freedom Blvd.
Suite B
Watsonville, CA

For hearing impaired clients: Dial 711 or send us an email